Shipping & Payment
Costs
- International shipping with tracking for only 5,90 €.
- All orders within Germany with tracking for 1,90 €, even free without tracking.
Return
All orders can be returned free of charge for one month. Please ask us for a return label. Digital goods (downloads) are excluded from this.
Delivery time
We ship Monday to Saturday on the same day if payment is received by 10 am. The delivery time (1) within Germany is shown on the respective item. The international delivery times can be found in the table.
Minimum order
The minimum order value is 12 €. This digital items (Downloads) are excluded.
Service provider
We choose the appropriate shipping service provider based on the size and weight of the items individually. Most of our items are delivered by Deutsche Post and fit in the mailbox. Larger items are shipped within Germany with Hermes or DHL. You are welcome to specify a Packstation or Hermes store for larger items.
All international shipments will be sent as a merchandise shipment.
Payment methods
Currently we offer the following payment methods (not all are available in every country). Please write us if you miss a payment method!
Delivery area, shipping costs and delivery times
In the table below you will find the delivery times for shipping to other countries, which you must add to the delivery time indicated for each item.
Country | Shipping costs | Tracking | Additional maximum delivery time |
---|---|---|---|
Germany | 0 € | No | – |
1,90 € | Yes | – | |
Belgium, Cyprus, Estonia, Finland, France, Greece, | 5,90 € | Yes | 3 days |
Denmark, Turkey | 5,90 € | Yes | 8 days |
USA, Canada, Greenland | 5,90 € | Yes | 7 days |
Mexico | 5,90 € | Yes | 12 days |
Australia, New Zealand | 5,90 € | Yes |
|
(2) Due to overflight bans caused by political circumstances in some countries, some shipments are being transported by sea freight, resulting in significant transit time extensions. Further information Australia, Further information New Zealand
Information about international shipping
We deliver to all countries listed in the table above.
For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at the European Commission and on import turnover tax at EZT-Online and specifically for Switzerland at the Swiss Federal Customs Administration.
(1) Information on the calculation of the delivery date
The period for delivery shall commence in the case of payment in advance by bank transfer on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after conclusion of the contract and shall end with the expiry of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
If you order several items from us as part of one order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment of goods as a whole.