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    FAQ

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    How can I pay my order?

    Prepayment / Bank Transfer: Payment by bank transfer (e.g. online banking of your house bank). Of course, you will need our bank details, which you will receive in your order confirmation email.

    PayPal: Pay your order easily, quickly and securely with Paypal. Your order will be shipped immediately after receipt of money! To use this payment method, you need an account with Paypal, which is set up quickly and free of charge on www.paypal.de

    When will I get my order?

    We ship same day Monday to Saturday if payment is received by 10am. National shipping time is usually 1-3 days. For more information and international shipping times please visit Shipping & Payment.

    What do I do if I want to exchange or return?

    Schreiben Sie uns! Alle Bestellungen können Sie einen Monat lang kostenfrei zurückgeben. Bitte fragen Sie uns hierzu nach einem Retourenetikett. Ausgenommen hiervon sind digitale Güter (Downloads).

    Can I specify a DHL Packstation?

    Most of our items are delivered by Deutsche Post and fit in the mailbox. Larger items are shipped with Hermes or DHL. You are welcome to specify a Packstation or Hermes store for larger items.